Terms of service

You must be at least 18 years old and authorized to use Nonu for the work you perform.

Your account is personal to you. Keep your sign-in details secure and tell us if you believe someone else has accessed your account.

Do not use Nonu to access information you are not authorized to see, interfere with the service, misuse its features or attempt to bypass account or plan limits.

If you use Nonu through an institution, additional terms may apply where Nonu has a separate agreement with that institution.

Nonu is a reporting tool. It does not replace professional judgment.

You are responsible for reviewing and approving every report before it is used clinically.

Templates, calculations, dictation, proofreading and AI-generated suggestions may contain errors and should be checked before use.

Unless specifically identified for that purpose, Nonu's built-in image viewer should not be relied upon as the sole display for primary diagnostic interpretation.

Your reports, templates, snippets, files and other content remain yours.

You give Nonu permission to process that content only as needed to provide and operate the service.

Your content is stored and synchronized through Nonu's infrastructure.

You control who you share your content with and are responsible for having the necessary authority to upload, process or share patient information.

See our Privacy Policy for more information about how data is handled.

AI-generated content is provided as an aid and may be incomplete or incorrect. Review it before including it in a clinical report.

Cloud AI and cloud dictation send the information needed to perform the requested feature to the providers described in our Privacy Policy.

Offline and on-device features remain on your device unless you choose a feature that requires cloud processing.

Prices, billing periods, plan limits and applicable charges are shown before you subscribe.

Payments are processed securely through Paystack.

Eligible accounts may receive a free trial where shown at checkout. If a trial requires a payment method, the renewal date and amount will be shown before you start the trial.

Card subscriptions renew automatically until canceled. You can cancel from your billing settings, and access continues until the end of the current paid period.

Mobile Money subscriptions do not automatically renew unless expressly stated otherwise.

If payment fails or a subscription ends, your account may move to the Free plan. Your existing content remains available subject to the limits of that plan.

Except where applicable law provides otherwise, payments already made for a billing period are non-refundable.

Canceling a subscription does not delete your Nonu account.

We work to keep Nonu available and reliable, but uninterrupted access cannot be guaranteed.

Features may be added, changed or removed as the service develops.

We may restrict or suspend access where reasonably necessary for security, misuse, non-payment or violation of these terms.

You may delete your account at any time from Settings, after canceling any card subscription. Account deletion and data retention are described in our Privacy Policy.

To the extent permitted by law, Nonu is provided without guarantees that it will always be available, error-free or suitable for every clinical workflow.

You remain responsible for reviewing clinical work produced with the service.

To the extent permitted by law, Nonu is not liable for indirect or consequential loss arising from use of the service.

Where liability cannot legally be excluded, these terms do not limit rights or remedies that applicable law requires us to provide.

These terms are governed by the laws of Ghana.

We may update them as Nonu changes. If a change materially affects your rights or use of the service, we will provide reasonable notice before it takes effect.

Questions or legal notices can be sent to support@usenonu.com.

Please do not send patient information or medical images by email.